How much are chargebacks costing you?

Unrecognised transactions account for at least 10% of all bank queries. Each transaction dispute launches a complex chargeback investigation that takes the bank 3 to 6 months to resolve and costs approximately US$100 per investigation.

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60% icon - gini
of transaction-related queries result in chargebacks
US$16.4 billion icon - gini
financial institution losses as a result of chargebacks globally in 2020
39,000 icon - gini
full-time employees devoted to the management of chargebacks
gini enrichment software prevents chargebacks by giving customers instant clarity on transactions

Give customers instant clarity on their transactions...

gini enrichment software shows the merchant, logo, category and location behind each transaction

… and reduce chargeback inquiries by up to 40%

Obliterate confusing transaction codes and opt for clear, informative transaction feeds instead, with recognisable merchant names, logos, categories and locations. 

This one simple change can prevent chargeback inquiries by up to 40%, saving an average bank with 4 million queries a year up to US$16 million a year.

Give customers instant clarity on their transactions and reduce chargeback inquiries by up to 40%

Be the bank that empowers customers to understand their finances.

Obliterate confusing transaction descriptions and opt for clear, informative transaction feeds instead, with recognisable merchant names, logos, categories and locations. 

Giving your customers instant clarity on their spending can prevent chargeback inquiries by up to 40%, saving a bank with 4 million queries a year up to US$16 million a year.

Enriched data allows for much deeper insights into consumer spending behaviour

Reduce chargeback inquiries by up to 40%

Be the bank that empowers customers to understand their finances.

Obliterate confusing transaction descriptions and opt for clear, informative transaction feeds instead, with recognisable merchant names, logos, categories and locations. 

Giving your customers instant clarity on their spending can prevent chargeback inquiries by up to 40%, saving a bank with 4 million queries a year up to US$16 million a year.

An innovative software solution that pays for itself

Save money icon - gini
Save millions of dollars a year
gini’s enrichment software is estimated to prevent up to 40% of chargeback inquiries, saving an average bank with 4 million queries a year up to US$16 million a year.
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Immediate results
Input enriched data into your existing digital banking applications directly and solve the problem of unrecognised transactions at the source.
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Increase customer retention rates
Studies show 98% of digital banking customers want clearer merchant information on their transaction records. And 69% of 18-24 year-olds are “very likely” to change banks for a better experience.
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Improve headcount efficiency
Fewer queries mean shorter call queues and lower abandon rates, freeing up your staff to solve more complex queries, resulting in higher customer satisfaction scores.
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